Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. I'm going to tell you a ...

Unlike other connected pens, this one doesn't require special paper. And you can save big if you back its Indiegogo campaign. Rick Broida is the author of numerous books and thousands of reviews, ...

Why is it that we still get a tiny thrill from checking the mailbox each day? Rationally, we know what’s in there: bills we don’t want, catalogs we never ordered, and that bulky Valpak stuffed with ...

With the world's obsession with apps and smartphones, it's easy to forget how a simple handwritten note is sometimes the easiest way to jot down your thoughts. Luckily, you can still get the benefits ...

The envelope the hotel slid under the door had my name on it, but when I opened it, I found a nice note written to Cedric. Here’s the thing: I’m not Cedric. Cedric wasn’t staying with me, and I don’t ...